Grand Villa Community Access & Visitor Program

The Community Access & Visitor Program is designed to promote resident, visitor and employee safety and compliance with applicable laws and regulations.


All individuals who enter the building will be screened prior to entry. This includes employees, vendors, third party providers, visitors and essential caregivers.

  • All visitation will be permitted after screening requirements have been met. 
  • To protect the safety of our residents and staff members, we cannot permit anyone who does not pass our screening process to enter the community. 
  • Only Emergency Personnel are permitted entry without being screened prior to entry.

We do encourage everyone who visits to wear a face mask covering their nose and mouth, and we can provide masks upon request.

As a reminder:

  • There are no set visiting hours; however, outside doors are locked in the evening. To gain entry after hours, visitors should ring the doorbell located at the main entrance.
  • There is also no limit to the length of a visit; and
  • There are no restrictions on the number of people allowed per visit. 

We also ask visitors to respect the following rules:

  • Please do not enter other residents’ apartments unless a resident specifically invites you in; and
  • Please do not linger throughout the community or at entrances or exits without the resident you are visiting.

Screening Process

When visitors enter the building, they will stop at Reception to complete their screening process by following the prompts on the kiosk. The screening kiosk will also check the person’s temperature.

  • If someone is visiting a resident in our Transition Program, they must wear a KN-95 mask, gown and face shield. An N95 mask or any other necessary PPE may be offered upon request. 
  • If someone is visiting a resident in our Monitoring Program, they must wear a KN-95 mask, which can be provided upon request. 

All visitors must immediately inform the community if they develop COVID-19 symptoms or test positive for COVID-19 within 10 days of their visit so we may take the appropriate precautionary measures to help protect our residents and staff members from further spread of the virus.

If a visitor violates the community’s policies and procedures as outlined and agreed to in the screening process, the community reserves the right to suspend in-person visitation from that specific visitor.

Essential Caregivers

A resident or their responsible party may designate anyone they choose as an Essential Caregiver. There is no limit on the number of identified Essential Caregivers per resident.

Special Circumstances

If for whatever reason one of our communities must suspend or limit visitation, in-person Essential Caregiver visitation will still be permitted under the following special circumstances unless the resident objects, as long as the Essential Caregiver complies with our screening requirements: 

  1. End-of-life situations;
  2. If a resident who was living with family before moving into the community is now struggling with the change in environment and lack of in person family support;
  3. If a resident is making one or more major medical decisions;
  4. If a resident is experiencing emotional distress;
  5. If a resident is grieving the loss of a friend or family member who recently died;
  6. If a resident needs cueing or encouragement to eat or drink which was previously provided by a family member or caregiver; and
  7. If a resident who used to talk and interact with others is now seldom speaking or engaging.

During these special circumstances, visits must be conducted in the resident’s room.


Visitors are an important part of our residents’ lives, enriching their daily routines and helping them enjoy our home-like atmosphere. If for any reason you have questions about our Community Access & Visitor Program, please do not hesitate to contact your Executive Director.

Visitation Information

Click Here to View Our Required Visitation Infection Control Training Materials